Filing a complaint

What is it?

If you feel you have not been treated properly by an official or administrator, you can file a complaint with the municipality. You can file a complaint about:

  • personal treatment by employees or directors
  • getting too little, incorrect or misleading information
  • failure to respond to your inquiries

What to do.

Filing a complaint orally

During office hours (Monday through Thursday 8:30-17:00 a.m. and Friday from 8:30-12:00 a.m.) you can verbally communicate your complaint/report to Customer Contact Center (KCC) via the general telephone number 14 045. Your complaint will then be handled verbally.

Filing a complaint in writing

You can also submit your complaint in writing to the municipality. Clearly describe what the complaint is about and why you are making the complaint. The municipality may ask you to visit them to discuss your complaint.

Send your complaint by mail to:

Municipality of Kerkrade
Postbus 600
6460 AP Kerkrade

After that, you will be notified by the municipality. 

Filing a complaint online

For this application, you can log in with your name and email address(individuals) or with E-recognition (companies/organizations).

Filing a complaint

Do you disagree with the municipality's handling of the complaint?

If so, you can request an opinion from the independent ombuds committee of the municipality of Kerkrade, the complaints chamber of the Central Objections and Complaints Committee.p/a Postbus 6006460 AP Kerkrade

The National Ombudsman does not handle complaints about the municipality of Kerkrade.

How long does it take?

  • The municipality will handle your complaint within 6 weeks.
  • If you disagree with the municipality's answer, you can seek an opinion from an independent organization. 

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