Frequently Asked Questions Ukraine

Accommodating refugees in the home

I would like to make my housing available, where can I report this?
You can offer shelter through Takecarebnb and Vluchtelingenwerk Nederland. These organizations mediate between refugees and host families. Inform yourself well before taking in refugees. Hosting also has an impact on your own (family) life. The Dutch Refugee Council and Takecarebnb can give you further information on this.

I have refugees in my home, where can I report it?
Individuals hosting refugees are urged to report to the municipality. Often the refugees come directly into the home and this does not go through the security region. The municipality provides registration and offers the necessary support. Registration can be done via email address: vestigingen@kerkrade.nl

Can I receive compensation for hosting refugees?
There is a national regulation in the making for a financial contribution to refugees from Ukraine. From that contribution they may be able to pay for housing or meals. Keep an eye on the rijksoverheid government website for this. To qualify for the scheme, you must be registered in the Basic Registration of PersonsBRP). Registration means that you provide your personal details and (temporary) address to the municipality this can be done via vestigingen@kerkrade.nl.

How to communicate with Ukrainian refugees?
Google translate can help with communication. The language maps below can also help with communication: 

Offering other help

I want to offer help to refugees, where can I sign up?
Refugee Council Netherlands has a website where you can offer your support. You can also offer help at Foundation Ukrainian Community Netherlands. In addition, you can make a donation through giro 555.

I would like to offer items to the refugees, where can I drop them off?
The relief organizations indicate that the main need at the moment is for shelters and money. We advise you to keep your items for a while and keep an eye on the news on our website, as soon as items are needed we will post a call. 

What risks should refugees consider?
Refugees can be vulnerable to people who supposedly want to offer help but do not have good intentions. The flyer below, "Be safe on the run," contains tips and advice in 3 languages to prevent refugees from being taken advantage of.

Need help yourself

Are you worried about the war in Ukraine and anxious or fearful about it? Talk about it with family, friends or acquaintances. While doing so, try to keep your daily routine as much as possible.

If you cannot work it out on your own or with your own network, consult your (family) physician. You can also contact Stichting MIND Korrelatie, where psychologists are available free of charge and can refer you if necessary.

At The Listening Line you can tell your story to a trained volunteer. The Listening Line can be reached 24 hours a day, seven days a week at 088-0767 000.