What residents think of youth aid and Wmo
The municipality wants to know how people experience the help and support they receive under the Youth Act and the Social Support Act (Wmo). Therefore, every year we conduct a survey among people who have received this help, called the client experience survey.
In early 2024, the results of the survey for the year 2022 were released. For the first time, the survey was conducted as an ongoing survey. This means that people were sent a questionnaire shortly after they received help. This eliminated the need for people to wait before sharing their experiences.
The questions in the survey are about three main things:
- Contact with the municipality: Most people felt that they received clear explanations and were helped quickly by the municipality. They were satisfied with how friendly they were treated. But not everyone was completely satisfied with this, so it is important that the municipality continues to work on providing good service.
- Quality of care provider: Most people were satisfied with the Health they received, but some felt they had to wait too long before being helped. For this, it is important to have enough staff to help everyone in time. This is not always the case now.
- The effect of the help: In general, people felt that the help was good and helped them. But some people said they still needed help, and others were not completely satisfied. Therefore, the municipality wants to talk to people more in the coming years to see how to improve the help.
We are already working hard to reduce waiting times and increase people's self-reliance. The experiences shared by residents help us to continue to improve help and support.