Notification of residential and living environment

Your residential and living environments consist of places that everyone has access to. Think of squares, roads, parks, playgrounds or sports fields. It is important that these places are safe and tidy.

Do you see something that is broken? Something that needs to be cleaned up? An unsafe situation? Report this to the municipality. We will deal with your report as soon as possible. You can report via BuitenBeter, or by calling the municipality. 

Report living environment via BuitenBeter

BuitenBeter app

You can also download the BuitenBeter app for your phone. With the BuitenBeter app, you can report problems to the municipality at the touch of a button. You can download the app in the Google Play store or in the App store.

Report by phone

Prefer to call? No problem! You can also pass on a report of living environment through our general number 14 045.

Examples of notifications residential and residential environment

  • Loose sidewalk tile / hole in road / problems with asphalt
  • Sagging / broken stairs
  • Damage to lampposts or traffic signs
  • Unsafe places / dealing / drugs / alcohol / youth nuisance
  • Weeds / overdue maintenance / vandalized greenery
  • Invasive exotics/blue-green algae/japanese knotweed/giant hogweed
  • Damaged grave / grave violation
  • Blown off branches, downed trees / oak processionary caterpillar
  • Slipperiness / ice / call for gritting
  • Litter / dumping / full container / full trash can
  • Soil contamination
  • Stranded or dead animals along the road or in water
  • Odor
  • Abandoned or defective bikes or cars / improper parking
  • Unsafe traffic situation
  • Construction and maintenance of playgrounds
  • Broken or unsafe playground equipment
  • Room rental/camping
  • Wild urination / vandalism / fireworks / graffiti
  • Human Trafficking
  • Bite incidents / dog poop / barking dog
  • Fishing / poaching / stray animals
  • Pests / mice / rats / Asian horned beetle
     

These things you report elsewhere

For some things, you cannot report to the municipality, but must go to another party: 

  • Found a live animal? Or found an injured animal? Call the animal ambulance
  • Does it involve objects or places that do not belong to the municipality? If so, contact the owner. 

How long does it take?

The municipality handles your report within 5 working days. This does not always mean that the situation will then be resolved. Sometimes more time is needed.

Nuisance trees

There are all kinds of reasons why trees and shrubs can bother you. Examples include pests, falling leaves, roots, allergies or shade. If you are bothered by trees and shrubs that are on municipal land, you can file a report. 

Neighbor's trees

Are you bothered by your neighbors' trees? If so, you must speak to the neighbors about it yourself. 

Does the problem persist? Then send the neighbors a written warning. If they do not respond and/or the problem persists, you may take action. 

Rules for trees and shrubs in gardens

The City of Kerkrade's Tree Ordinance states that in Kerkrade a tree must be planted at least 2 meters from the property line. You measure this distance from the center of the tree. 

Hedges and shrubs may be planted on the property line.